Customer Service
If you need a hand with your order or have questions regarding the brand, we're happy to help. Our team is available from Monday to Sunday. Please send us an email via service@whalewish.com or fill up the form below to open a ticket.
How can we help you?
- Please find frequently asked questions here: FAQs.
- Need a hand on sizing or fitting? Please view Fit Guide or size measurement in dynamic size chart on every product page.
- Inquiry for payment method? Please view details here: Payment
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Inquiry for shipping and fees? Please view details here: Shipping
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Inquiry for Returns & Exchanges policies? Please view details here: Returns & Exchanges
Not what you are looking for?
Get in touch with us! Reach out via Email today. Please kindly fill up the form below or send your inquiry to service@whalewish.com. We'll respond within 24 hours.
Additional Information：
Phone (including country code)：+86 15302370447
Customer Service Hours：9:30 AM to 6:30 PM
Company Address：
Room 102, 1st Floor, Building D, Yingyuan Yazhu, No. 59, Keji 1st Road, High-tech Zone, Xi'an, Shaanxi Province
Feel free to reach out with any questions or concerns!
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