HOW MAY WE HELP?
Your feedback fuels our evolution – every stitch perfected through real-world wear.
FAQs
How do I make sure I buy the correct size?
The key size of clothing is the chest, and choosing the size according to the chest can generally be accurate. To be on the safe side, please check the size chart on the product page to determine your chest size before placing an order. Don't worry if you get the wrong size, we can exchange it for you. If you are still worried about the size, we recommend contacting customer support for inquiries.
Where are your products produced?
Product design is handled by our US-based team in California. Manufacturing is conducted in Japan, with final quality inspection occurring in the United States.
What payment methods do you support?
We support both Credit/Debit Card & PayPal. If you are paying with Credit/Debit Card, here are the payment methods we accept: Visa / American Express / Mastercard / UnionPay / Discover / Diners Club / JCB
Please visit here for more details regarding payment methods.
Why was my payment declined?
It might be the below reasons:
1. Card info are incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).
2. Card issuer bank declined your payment.
3. No enough balance on the card.
If possible, we advise you to try other supported payment methods.
Do you ship internationally?
Yes, international orders are processed within 24 hours of order confirmation. For standard shipping, it usually takes 7-10 business days to arrive. More details can be checked here: Shipping Policy
What if I want to purchase a shirt/size that is out of stock?
Generally, if our website indicates that it is out of stock, it means that the arrival time cannot be determined when or whether it can be restocked. But we are highly valued for every request of customers, we would love to customize the size of the product you need, and the production time needs to be extended to 7-10 days. If you want to customize a shirt or size, you can contact us via email anytime.
Can I include a greeting card in my package?
Yes, we have such a service. Please contact our customer service for details, such as telling us the blessing words you want to write on.
How can I make a return or exchange?
We’re pleased to accept returns and exchange requests within 30 days after the package has been received or signed. The goods should be as good as new with original tags intact and without any usage. For more details regarding returns or exchanges, please view Returns & Exchanges Policy
HOW CAN I modify my orders?
We accept order modification or cancellation before the parcel is shipped. Please email: service@whalewish.com for your request and including your order# for rapid response. Please be aware that we are unable to modify the order if the parcel is already shipped out.