HOW MAY WE HELP?
Your feedback fuels our evolution – every stitch perfected through real-world wear.
Q & A
How do I make sure I buy the correct size?
The key size of clothing is the chest, and choosing the size according to the chest can generally be accurate. To be on the safe side, please check the size chart on product page to determine your chest before placing an order. Don't worry if you get the wrong size, we can exchange it for you. If you are still worried about the size, we recommend choosing a larger size.
Where are your products produced?
Our design team office is in California, USA, and our products are designed here and produced by factories in Hong Kong and Vietnam. Our quality inspection and distribution are also conducted in the US.
What payment methods do you support?
Hi, we support Credit/Debit Card , PayPal. Usually, customers pay orders with their cards and PayPal.
Why was my payment declined?
It might be the below reasons:
1. Card info are incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).
2. Card issuer bank declined your payment.
3. No enough balance on the card.
If possible, we advise you to try other supported payment methods.
Do you ship internationally?
Yes, international orders are processed within 24 hours of receiving, it usually arrives between 8-10 business days from the shipped date for standard shipping. Details can be checked at Shipping & Delivery.
How do I purchase a shirt/size that is out of stock?
Generally, if our website indicates that it is out of stock, it means that the arrival time cannot be determined when or whether it can be restocked.
But we are very concerned about every request of customers, we would love to customize the size of the product you need, the production time needs to be extended to 7-10 days. If you want to customize, you can contact us anytime.
Can I including a greeting card on my package?
Yes, but you need to contact our customer service and tell us the blessing words you want to write.
So does WhaleWish pay the shipping on returns from the U.S or does the customer?
WhaleWish will provide a return label for free. Please check your email after the return or exchange is approved. If you do not receive it, please pay attention to check your spam mailbox.